ITOC Tour Operator Benefits

For product suppliers, ITOC Tour Operators:

• provide access to international tourists
• provide volume business
• offer extensive knowledge of international consumer needs
• act as an extension to the marketing department, eliminating or reducing the need for overseas marketing
• offer access to a network of overseas offices and representatives
• play an important role in developing new markets
• guarantee payment once the product is delivered

• provide valuable information on existing and new products
• ensure customer needs are identified and met
• negotiate product availability
• provide a one stop shop for payments and documentation, saving time and costs
• enable economies of scale in areas such as ground transport
• care for consumers during their stay, ensuring customer satisfaction
• maintain quality control
• provide quality guiding and language services
• provide a 24 hour support service for your customers
• provide security and local knowledge in cases of emergency

• provide local knowledge
• provide an after hour contact point, especially for emergencies
• provide quality guiding and language services
• oversee the delivery of the product and make any changes necessary during the visit

• act as ambassadors
• develop new markets
• invest in overseas marketing through joint activities and tourism marketing networks with the New Zealand Tourism Board and overseas wholesalers
• ensure maintenance of standards through quality delivery of New Zealand product
• work with the Tourism Industry Association (TIA) for a better and unified tourism industry
• maintain a close liaison with the Australian Tourism Export Council (ATEC).