Membership Criteria

 A new Membership Criteria was approved by Postal Ballot in December 2010. 

It states: 

“Full Member Inbound Tour Operators

(i) Any person, firm or corporation registered in New Zealand, packaging two or more products and services on behalf of principal suppliers in New Zealand, on a nationwide basis and selling these products and services offshore, may be considered by the Board of Directors for full membership of ITOC, provided that such person, firm or corporation is engaged in New Zealand in the capacity of an inbound tour operator.

(ii) Full membership is granted on the condition that the applicant/member agrees to abide by the Constitution and Rules, Code of Ethics and Practice, and all agreements entered into by the Association.

(iii) Full members and applicants for membership must meet the Qualmark accreditation criteria for Endorsed Inbound Tour Operators. All applicants and Full Members will be required to successfully complete a Qualmark assessment based on criteria jointly determined by Qualmark and ITOC.
This system will measure individual Members’ performance against a set of minimum requirements in relation to:
• Customer service: product sale and service; customer satisfaction and feedback
• Facilities, equipment and surrounds
• People management, development and well being
• Environmental responsibility; heritage and cultural considerations
• Health and safety
• Business management and overall performance
• Qualmark code of ethics
• Selection and management of product/service suppliers
Every member will be required to assist and cooperate with the Qualmark Assessor at all times.
It is necessary for every Full Member to meet these required standards. On doing so they become Qualmark Endorsed Inbound Tour Operators.

(iv) The Board of Directors will determine the criteria for membership, subject to approval by a general meeting.

(v) The Board of Directors, once it is satisfied that an applicant for membership has met the criteria and requirements of membership, may in its discretion admit such applicant to membership.

Allied Member Suppliers

(i) Any person, firm or corporation, providing services to full members of ITOC, may be considered by the board for allied membership of ITOC.”

All Full Members will be required to successfully complete a Qualmark assessment based on criteria jointly determined by Qualmark and ITOC. A copy of the generic Qualmark criteria can be accessed here. Additional specific criteria for endorsed inbound tour operators can be accessed here.