ITOC Full Member Code & Pledge

• We will commit to providing the highest standards of confidential service to our overseas based clients and customers at all times.
• We will maintain the principles of fair dealing, honesty and integrity in both our competitive relationships and our relationships with all trade suppliers.

   

• We will seek to ensure the safety and security of all clients throughout their visit by preferring allied members with established safety standards and provision of information where activity participation may present the possibility of personal risk.

   

• We will encourage the provision of industry training and support educational qualification through preference of employment opportunities for applicants with recognised and applicable experience, education and training.

   

• We will maintain our commitment to the requirements for full membership of ITOC and accept our responsibility to inform the Board of ITOC should circumstances decree a significant change in ability to maintain these requirements.

   

• We will encourage and prefer dealings with suppliers who have committed to allied membership of ITOC in the expectation of reciprocal preference of ITOC members by allied members.

  

• We will support and encourage the provision of new or improved visitor facilities and services by provision of relevant information as to potential use and volumes, particularly where potential suppliers seek the aid of ITOC as an organisation to advise and assist with viability assessment.

   

• We will support co-operate with and encourage other associated organisations such as airlines servicing New Zealand and Tourism New Zealand in their efforts to develop increased visitor numbers inbound to New Zealand.

   

• We will actively discourage clients from participation in any activity which may be harmful to the natural environment in New Zealand or which may impact adversely on the image of New Zealand as a destination offering concern for environmental responsibility.

   

• We will conduct our business responsibilities with regard for and in full compliance with the business and commercial law and regulations of New Zealand to ensure our clients and suppliers may be confident at all times in the professional standards and conduct of members of ITOC.